Aviation
Trusted by more than sixty airlines, we provide aviation facility services worldwide. Our commitment is to prioritize passengers and deliver the best resilience and experiences.
Aviation sector services
IFM offers a range of facility services for airlines and airports, including assistance for Passengers with Reduced Mobility (PRM), porterage, cleaning, scanning and security measures, and concierge support. Our services guarantee a seamless, secure, and comfortable experience for passengers and staff, from check-in to boarding at global aviation hubs.
Explore our Facilities Management (FM) or Single-Service solutions below.
- Passengers with Reduced Mobility (PRM) services
- Concierge, passenger services and information desks
- Warehouse and supply chain management
- Hold and unusual baggage scanning and screening
- Laundry and logistics services
Aviation Facility Management
Our mission’s BEST strategy and ethos focuses on five key areas identified by industry leaders in facilities management: Experiences, Productivity, Practices, Resilience, and Outcomes. With IFM at the forefront, we address these critical concerns effectively.
We provide integrated FM services to the aviation sector, ensuring that travelers and staff feel secure and comfortable in the airports, lounges, and terminals we serve. Our goal is to create inviting spaces that attract and retain the right personnel, enhancing the overall travel experience for your customers.
In busy, capital-intensive environments like airports, unexpected downtime poses a significant risk. Our people and technology are essential in mitigating this risk. From alerting our skilled cleaners to spills in restrooms to helping you monitor energy usage for future-proofing your facility, our technology opens up pathways to enhance productivity.
Our safety-first approach, rooted in our Code of Conduct and QHSE policies, shapes how we operate. By prioritizing the safety of your colleagues, communities, customers, and the environment, we establish best practices that promote empathetic, secure, and impactful working cultures within your organization.
Airports can be unpredictable environments, sometimes becoming the backdrop for global emergencies. We are here to support you during both major incidents and everyday operations, utilizing a tailored mix of reactive and planned preventative maintenance, along with thorough hygiene and security measures. Our goal is to provide comprehensive coverage, ensuring the resilience of your facility.
We aim to make take-offs and landings as seamless as possible, carefully managing every process and individual involved. Our commitment to detail, along with our well-trained staff and advanced technology, defines our partnership with you as we work together to achieve the best possible outcomes.
We deliver integrated FM services to the aviation sector to ensure that travellers and colleagues feel secure and sheltered in the airports, lounges, and terminals we serve. We assist in creating spaces that attract and retain the right personnel, enhancing the overall travel experience for your customers.
In bustling, capital-intensive environments such as airports, unforeseen downtime presents a genuine risk. Our people and technology play a key role in mitigating that risk. Whether alerting our skilled cleaners to spills in restrooms or aiding you in monitoring energy usage to future-proof your facility, our technology illuminates pathways to enhance productivity.
Our safety-first approach, entrenched in our Code of Conduct and QHSE policies, guides our manner of operating. By prioritising the safety of your colleagues, communities, customers, and the environment, we create the best possible practices that help foster empathetic, secure, and impactful working cultures within your business.
Airports can be unpredictable spaces, occasionally serving as the stage for global emergencies. We are here to assist you through both significant and routine events, employing a custom-designed blend of reactive and planned preventative maintenance, as well as diligent hygiene and security upkeep. Our goal is to ensure comprehensive coverage, maintaining the resilience of your facility.
We strive to ensure that take-offs and landings proceed as smoothly as possible, with meticulous care for all processes and individuals in between. Our persistent attention to detail, well-trained colleagues, and technology are the hallmarks of our collaboration with you, sharing a common vision to deliver the best possible outcomes.
Tackle aviation challenges with dedicated services.
Our mission is to enhance people and places through facilities services that provide exceptional experiences and results.
Infrastructure resilience
Our hard services cover all essential maintenance and repairs, ensuring that every physical component—such as escalators, lighting, and other critical installations—remains in excellent condition. We prioritize optimal performance to guarantee safe and uninterrupted operations.
This attention to infrastructure detail is crucial for maintaining the seamless flow and safety of transport facilities, from the smallest fittings to the most complex systems. With IFM, transport hubs can rely on robust support for their infrastructure, underpinning the smooth running of their daily operations.
Integrated solutions for seamless operations
Our teams uphold cleanliness and passenger care in airports, ports, docks, and rail terminals while also overseeing security and baggage screening. They ensure that aircraft, lounges, clubhouses, and facilities are meticulously maintained.
With extensive expertise in aviation and gateway services, we provide facilities management, concierge and information desk operations, security services, hold load logistics, in-flight provisioning, warehousing and supply chain management, hold baggage screening, airside coaching, and porterage.
Leveraging technology to make travel accessible for everyone
Our hard services cover all essential maintenance and repairs, ensuring that every physical component—such as escalators, lighting, and other critical installations—remains in peak condition. We prioritize optimal performance to ensure safe and seamless operations.
From beacon technology that ensures equipment and assets are in the right place to robotic cleaning technology such as autonomous floor scrubbers and vacuuming robots, we use technology to deliver meaningful efficiencies and outcomes.
Connect with your IFM team
We are prepared to provide exceptional experiences, productivity, practices, resilience, and outcomes,
and we look forward to collaborating with you and your team.
and we look forward to collaborating with you and your team.
Frequently Asked Questions
We understand the unique requirements of aviation and gateway facilities and work closely with each entity to develop tailored facilities management plans that meet specific aviation regulations, safety protocols, and operational needs.
Certainly. We have successfully managed facilities projects for multiple aviation and gateway hubs. We can provide references or case studies that showcase our expertise and successful implementations in the aviation sector. Please reach out—we would be happy to share them with you.
We prioritize environmental sustainability and safety compliance by adopting eco-friendly practices, implementing waste management strategies, and enforcing stringent safety measures to minimize environmental impact and ensure adherence to regulations.
We have established dedicated response protocols and trained personnel to manage critical systems in aviation environments, ensuring rapid responses to emergencies and minimizing disruptions to aviation operations.
Our services fully comply with aviation regulations and standards. We possess a comprehensive understanding of the requirements within the aviation and gateway industry, ensuring that our services align with all relevant guidelines.
We offer a wide array of facilities management services specifically tailored for the aviation and gateway industry, including integrated landside operations, facilities management, passenger services, fleet and logistics, specialized services, and security.
IFM customer stories
Discover how we’re helping transport facilities be the best they can be.
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NHS food transformation that’s having a positive environmental impact in the community
Improving sustainability at Greenham Business Park by focusing on CO2 reduction
Airline Industries + ESG
We’re supporting our aviation customers with their ESG goals, initiatives and commitments.
Environmental
We are dedicated to environmental stewardship, prioritizing sustainable practices and minimizing our ecological footprint worldwide.
Social
We cultivate a socially responsible environment by prioritizing community engagement, employee well-being, and ethical practices across all our global operations.
Governance
We maintain strong governance, ensuring transparency, accountability, and ethical integrity throughout our global operations.