Passenger Services
Professional aviation services designed to improve airport experiences for all travelers, with a particular focus on supporting passengers with restricted mobility (PRM).
IFM Catering Division by the Numbers
and quality offerings for everyone to enjoy.
Airport Services for Passenger Convenience
With a strong global presence in the aviation industry, we leverage local insights and expertise to tailor our services to the unique needs and expectations of airports and airlines around the world. Our commitment to excellence is reflected in our focus on passenger comfort, strict adherence to safety protocols, and ongoing pursuit of sustainable, innovative service solutions.
- Assistance for Passengers with Reduced Mobility (PRM)
- Security and Baggage Screening Services
- Porterage and Logistics Services
- Cleaning and Hygiene Solutions
- Information and Wayfinding Services
Sunflower Lanyard Scheme for Hidden Disabilities
We take pride in our role in creating and launching the globally recognized Sunflower Lanyard Scheme. Established at Gatwick Airport in 2016, this initiative supports individuals with hidden disabilities in public spaces, including airports. Wearing a sunflower lanyard signals to IFM staff and others that the individual may require extra support, understanding, or time.
This discreet yet powerful tool enhances inclusivity and accessibility for those with non-visible disabilities. Originally introduced at Gatwick Airport, the scheme has received widespread recognition and adoption, enabling individuals with hidden disabilities to communicate their need for assistance in a subtle manner.
Technology Support Services for Airports and Aviation
Our innovative use of technology enables us to provide consistent and reliable services, ensuring that passengers enjoy the best possible experience at your airport.
For instance, locating wheelchairs and other equipment in a bustling airport can cause delays for both passengers and airlines. To address this, we implement a barcoding system that allows for quick identification and retrieval. Additionally, we utilize beacon technology to track equipment and assets throughout the airport. Our optimized, real-time resource allocation system ensures that we have the right personnel with the necessary equipment precisely where they are needed to effectively meet passenger demands.
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Passenger Services + ESG
We are committed to minimizing our environmental impact and can assist you in achieving your sustainability goals. We prioritize the use of microbial and bio (green) products whenever possible, avoid phosphates and aerosols, and choose cleaning solutions that are effective, cost-efficient, and backed by credible eco-credentials.
- Our initiatives also emphasize accessibility for all passengers, including those with reduced mobility or hidden disabilities, through programs like the Sunflower Lanyard Scheme
- Additionally, we utilize electric or hybrid vehicles for passenger and staff transfers, significantly lowering carbon emissions.
- Our waste management strategies at airports focus on enhancing recycling rates and minimizing landfill waste.
Passenger Services + Technology
IFM’s aviation services leverage advanced technology to enhance efficiency and security in airport operations. Our emphasis on digital innovations facilitates smoother baggage handling and passenger flow, ensuring a safe and seamless airport experience.
- Internet of Things (IoT) Systems: Real-time monitoring of airport activities, including baggage handling, maintenance, and security, to ensure operational efficiency and safety.
- Biometric Recognition Technologies: Streamlined passenger identification and boarding processes for quicker transitions.
- Artificial Intelligence and Machine Learning: Optimizing passenger movement within airports to minimize queues and enable timely interventions.
Accreditations & Certifications
Frequently Asked Questions
We provide a variety of airport assistance services designed to enhance the travel experience, including meet and greet services, baggage handling, wheelchair assistance, fast-track security clearance, lounge access, and personalized support for seamless travel.
Yes, we offer fast-track services to streamline security and immigration procedures, minimizing wait times and ensuring a quick and stress-free passage through these checkpoints.
Absolutely. We offer specialized support for travelers with reduced mobility or special needs. Our trained team provides wheelchair assistance, escort services, and personalized support to ensure a comfortable and enjoyable journey.
Certainly! We have received positive feedback and testimonials from many travelers who have utilized our airport assistance services, highlighting their satisfaction and the enhanced experiences they enjoyed during their journeys.