IFM Group approach to Quality, Health, Safety, and Environment (QHSE).
Throughout our global operations, we maintain benchmark standards in Quality, Health, Safety, and Environment (QHSE) performance. This is driven by the delivery of high-quality, consistent services, a proactive focus on health and safety, and a strong commitment to reducing our environmental impact.
What is QHSE?
Quality, Health, Safety, and Environment (QHSE) is a framework organizations use to manage, assess, and enhance performance across these key areas. “Quality” focuses on the standard of services we deliver, while “Health” addresses the well-being of our employees and everyone interacting with our services. “Safety” ensures a secure working environment for our team, and “Environment” focuses on minimizing the ecological impact of our operations.
We take a systematic approach to QHSE, adhere to relevant ISO standards, and are committed to continually evolving our approach to these four areas to ensure our actions are always with best practice.
A Safety-First Approach – The Cornerstone of Our Operations
Our goal is for everyone to return home safely every day—a principle we reinforce daily. Through comprehensive training and the adoption of best practices, our teams are equipped to work safely, whether at a new site or one they know well. We also take a proactive approach to on-site safety, ensuring a secure environment at all times.
It’s essential that we protect our customers’ interests, and as part of that commitment, we identify hazards quickly and report them efficiently in order to minimise any risks, ensuring best practice, productivity, resilience and outcomes.
Promoting physical and mental health and well-being for all our colleagues and customers.
Globally, we have more than 20,000 colleagues across the IFM organization, and it is crucial that we take a proactive approach to health. After all, part of our mission is to help people reach their fullest potential, and this commitment extends to our colleagues, customers, employees, visitors, and clients!
We are dedicated to helping individuals thrive and lead healthy, fulfilling lives both in and out of work. This commitment includes ensuring our teams work in safe, healthy environments and offering resources to effectively manage personal health and fitness.
Occupational health and safety are extremely important to us. We collaborate with our colleagues to provide the necessary tools, equipment, and training, ensuring they can perform their jobs safely without risking their own safety or that of others.
Our consistent approach to quality through the training and development
Each day, we provide a wide array of services to more than 800 customers globally. As a company, we are dedicated to ensuring that these services consistently uphold the highest standards.
Through ongoing training conducted by our dedicated team members who are passionate about service delivery, we establish strong systems that ensure consistent excellence across all our service lines. This approach brings best practices and optimal productivity to deliver the finest experiences.
Our commitment to the Environment
As a global organization with 20,000 colleagues and over 800 customers, we recognize the opportunity we have to make a positive impact on the world around us. This includes transforming supply chain practices and utilizing environmentally friendly cleaning products.
Developing a world-class approach to sustainability encompasses various aspects across our service lines. For instance, we implement recycling best practices in waste disposal and utilize electric vehicles whenever feasible.
We also collaborate with our customers to maximize the use of renewable energy and highlight the most effective sustainability initiatives.
Connect with your IFM team
We are dedicated to providing outstanding experiences, productivity, best practices, resilience, and results. We look forward to collaborating with you and your team.