Retail
From the world’s largest IKEA in the Philippines to London’s Canary Wharf and various outlet villages across the UK, we design serene, safe, and premium retail spaces that customers love to spend time in.
We're committed to providing the ultimate retail experience for your customers.
Establishing the right retail environment is essential. We recognize that the ambiance and cleanliness of a retail space significantly impact a shopper’s experience. A well-maintained and welcoming atmosphere can be the key factor in converting casual browsers into dedicated buyers. Our facilities services ensure that every element of the retail environment enhances the shopper’s experience positively.
Explore our Facilities Management (FM) or Single-Service solutions below.
Retail FM
Our mission’s BEST strategy and philosophy focus on five key areas identified by industry leaders in facilities management: Experiences, Productivity, Practices, Resilience, and Outcomes.
Our services help you retain a loyal customer base and foster an engaged workforce by creating the ideal shopping and working environment at your retail location. We support you in enhancing your space through a range of services, from landscaping to cleaning, ensuring a refreshing and tranquil shopping experience for your customers.
Our suite of tools and apps, IFM Advance, is designed to help you navigate the ever-changing retail landscape, from seasonal sales to managing deadstock. We provide optimized productivity solutions that monitor ongoing projects and tasks across every area of your facility, enabling you to respond effectively to evolving trends.
Our safety-first approach, embedded in our Code of Conduct and QHSE policies, shapes our operations. By prioritizing the safety of your colleagues, communities, customers, and the environment, we establish best practices that promote empathetic, secure, and impactful work cultures within your organization.
We help create a reliable environment for shoppers through our integrated services. These include both reactive and planned preventative maintenance, allowing you to proactively address anticipated and unforeseen challenges, resulting in a facility that can withstand various seasons.
By thoughtfully and consistently integrating our best practices, technology, and skilled workforce, we work with you to achieve the best possible outcomes for your colleagues and customers. Whether addressing daily operations or occasional needs, we are committed to providing you with nothing but the highest quality service.
By integrating all these services under a single umbrella of facilities management, we streamline operations and ensure the seamless functioning of every aspect of the store, from cleanliness to security. This cohesion is essential for maintaining smooth and uninterrupted retail operations.
Maintaining high standards of cleanliness is crucial in retail. Regular and thorough cleaning creates a welcoming environment for customers while also ensuring the health and safety of both customers and colleagues, particularly in high-traffic areas.
Catering services in retail environments, such as in-store cafés or food courts, enhance the shopping experience. By providing a diverse range of food options, these services can encourage customers to spend more time in the store, ultimately increasing their dwell time.
This encompasses the maintenance of physical assets such as HVAC systems, lighting, and escalators. Ensuring the efficient operation of these systems creates a comfortable shopping environment and minimizes the risk of disruptive breakdowns.
Effective pest control is essential for safeguarding merchandise and maintaining a hygienic environment. Regular inspections and treatments help prevent infestations that could damage inventory and negatively impact the store's reputation.
Retail stores need strong security measures to safeguard against theft and ensure the safety of both customers and staff. Security services such as surveillance, alarm systems, and on-site guards play a vital role in deterring crime and enabling swift responses to incidents.
Solutions to Address Daily Challenges for Retailers
Our mission is to enhance both individuals and environments through facilities services that achieve optimal results.
Assisting retailers in achieving their sustainability objectives
Retailers are essential in promoting positive ESG impacts, shaping sustainable consumer choices, and encouraging environmentally and socially responsible practices throughout the supply chain. We are committed to supporting these efforts.
- Reduce waste generation by minimizing packaging, promoting the use of reusable bags, and implementing thorough recycling programs.
- Lowering retailers' carbon footprints by adopting energy-efficient lighting, heating, and cooling systems, as well as utilizing renewable energy sources.
- Procurement of products from sustainable and ethical suppliers, utilizing environmentally friendly materials to ensure fair trade practices.
Frequently Asked Questions
Retail spaces need services like regular maintenance, cleaning, security, waste management, pest control, and the enhancement of customer experience.
We arrange maintenance during off-peak hours, strategically plan cleaning schedules, and operate discreetly to minimize disruptions to the shopping experience.
Yes, we have established rapid response protocols to promptly address urgent maintenance issues, ensuring minimal disruption to retail operations.
Yes, we tailor our services to the size, layout, and specific needs of each retail establishment to ensure an effective facilities management strategy.
We implement effective waste management strategies, including scheduled collections and recycling programs, to maintain cleanliness without disrupting customer flow.
Benefits of Waste and Recycling Management (Effectiveness in Retail Spaces):Efficient handling of high-volume waste, improved cleanliness in retail areas, minimized operational disruption, and enhanced sustainability.
We prioritize the implementation of energy-efficient lighting, heating, and cooling systems, alongside sustainable waste management practices, to minimize the environmental footprint of retail spaces.
Connect with your IFM team
We are prepared to provide exceptional experiences, productivity, practices, resilience, and outcomes, and we eagerly anticipate the opportunity to connect with you and your team.
Responsibility and opportunity for change
Our approach to service aligns with our customers’s ESG goals and commitments.
Environmental
We are dedicated to environmental stewardship, prioritizing sustainable practices and minimizing our ecological footprint worldwide.
Social
We cultivate a socially responsible environment by prioritizing community engagement, employee well-being, and ethical practices across all our global operations.
Governance
We maintain strong governance, ensuring transparency, accountability, and ethical integrity throughout our global operations.